WE OFFER 30 DAY RETURNS FOR EXCHANGES OR STORE CREDIT

• We understand shopping online is a little risky. Will it look good on me? How will it fit? Is the fabric as nice as it looks in the photos? So we have a simple and easy returns process.

RETURNS AND EXCHANGE POLICY 

• We offer 30 Day returns for exchanges or store credit on bras, tops, suspenders and slips (less shipping costs) to reduce the risk to you.
• Underwear bottoms can’t be returned or exchanged for any reason due to hygiene regulations. Please check our size guide and choose carefully.
• All garments must be in original condition and original packaging with swing tags attached when being returned.
• Garments that have been worn, have marks or perfume cannot be returned.
• We reserve the right to adjust returns if original items are not received in new condition.
• All damaged or faulty items must be returned with-in the 30-Day return period, we ask that you please process your return through our returns portal above as a faulty or damaged item.
• Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges. 

SALE ITEMS 

• We do not offer refunds on sale items.

REFUNDS

• We offer refunds on full priced orders received back to us within 30 days from the day your order has been fulfilled.
• Returned funds can take up to 14 business days to be processed back to your bank account on receipt of returned items, depending on your payment method this can vary.
• All refunds will be processed back via your original payment method.
• We do not refund original shipping fees for your order.
• We process all returns within 3-5 business days of receiving your items. We will send you an email with the details of your processed return.
• Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 12 months from date of issue.
• Gift cards can not be refunded.

LOST IN TRANSIT POLICY

• Once your order leaves the doors of our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to our customer service team on the contact us from here and we will do everything reasonably possible to locate your package. Packages can only be considered lost in transit after a specific period of time, please see below table for your region. These time frames are not in VUSH’s control, sorry babe. If a package is deemed lost in transit, VUSH can then organise your order to be resent.